11-07-2018, 08:45 PM
(11-07-2018, 05:59 PM)timmy Wrote: @amphoriaNo it isn't unique so I can't prove where they got it from.
Is your Col email unique to Col or have you used it elsewhere?
Has COL sold our account information
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11-07-2018, 11:39 PM
(11-07-2018, 05:52 PM)amphoria Wrote: I've just received an email from Huddle Capital despite never having expressed any interest in the platform. I did not receive one before although I am an investor in Collateral. The new email list is called Huddle Mail2.I've just received one as well despite never having had any contact with Huddle. I can see it was sent out using MailChimp but not what the email list is called.
12-07-2018, 12:12 AM
(11-07-2018, 10:31 AM)oldgrumpy Wrote: Huddle have not given me the courtesy of a reply yet.I've had a reply from Stef: I apologise that you original e-mail was missed. Please be assured that a response was sent* and is detailed below. Then she adds the same message other people have received. Apparently the explanation will come on Friday 13th (!) July. We shall see. * really???
12-07-2018, 11:09 PM
(10-07-2018, 05:36 PM)arcticarnie Wrote: Response from HUDDLE >Could ABLrate be the link? If Huddle now part owned by ABL and we gave ABL permission to contact us for new loan details?
13-07-2018, 12:39 AM
(12-07-2018, 11:09 PM)ifisacava Wrote: Could ABLrate be the link? If Huddle now part owned by ABL and we gave ABL permission to contact us for new loan details?No, I received the marketing email to an address shared exclusively with Collateral. I also have an account with Ablrate and they have different contact details for me.
13-07-2018, 05:43 AM
(07-07-2018, 01:12 AM)iren Wrote: I too received the email from Huddle under the ?Collateral 1? list.Well at 'long last' I have also received the Email (but my business account hasn't). Obviously some changes have been made at Huddle since mine shows "Huddle 2". I have never used/contacted Huddle. Non unique Email address.
13-07-2018, 12:42 PM
Whilst the apparent irregularity is annoying or even illegal I would suggest it is good news, in an oblique way, for those who want the books and records reconstructed and lenders accounts to reflect their individual investment decisions.
The emails have apparently been sent out on a targeted basis, which would seem to indicate that some criteria was used, if so it would further indicate that some record exists somewhere of more than just lender balances. The problem is now locating it.
The opinions and observations that I display on this forum are personal and do not necessarily concur with the proprietors of the forum. I represent no platform or other organisation in my postings and my remarks should not be taken as advice. I accept no responsibility or liability for the accuracy, content, completeness, legality, reliability of the information contained in my posts. Or for people acting or refraining to act upon them.
13-07-2018, 01:06 PM
(13-07-2018, 12:42 PM)dualinvestor Wrote: Whilst the apparent irregularity is annoying or even illegal I would suggest it is good news, in an oblique way, for those who want the books and records reconstructed and lenders accounts to reflect their individual investment decisions.<my bold above> There's no real evidence of targeting. I think it's far more likely that one of Col's third party service providers (e.g. an identity verification service for new account registrants) got hacked or purposely sold its list of Col user names/emails, and someone affiliated with Huddle then bought the list thinking it was legitimate to use. And Col probably used different such service providers over time, hence not everyone has received the Huddle email. Thus no targeting, just a partial list of Col users was obtained. (JMO)
14-07-2018, 12:01 PM
Did I miss the Friday the 13th email :-S
PLEASE NOTE : The opinions and observations that I display on this forum are of a personal nature. I am not a professional within the financial sector, I represent no platform and my remarks should not be taken as advice. I accept no responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained in my posts.
14-07-2018, 12:11 PM
No. Messrs Cooper, Fisher, King, Tikam and their other monkeys don't understand the meaning of their words: ...will have a full response to you by no later than Friday 13 July.
I have not received anything since the email telling that.Not exactly encouragement to invest via the Huddle platform, is it?
14-07-2018, 07:21 PM
(14-07-2018, 12:11 PM)oldgrumpy Wrote: No. Messrs Cooper, Fisher, King, Tikam and their other monkeys don't understand the meaning of their words: ...will have a full response to you by no later than Friday 13 July.Well, don't waste your time sending in a formal complaint by email: the complaints email address on their website is disabled and the one detailed in their lender T&Cs does not exist. Frustratingly, my Subject Access Request, originally sent to their 'info' email address and ignored, will now be sent by snail mail with the proof of posting required by the ICO on Monday.
14-07-2018, 07:26 PM
(12-07-2018, 11:09 PM)ifisacava Wrote: Could ABLrate be the link? If Huddle now part owned by ABL and we gave ABL permission to contact us for new loan details?I used a different email address to sign up to Ablrate. But, perhaps it wouldn't hurt to ask Ablrate if they could lean on Huddle as to understanding and enacting their obligations under data protection law.
16-07-2018, 02:31 PM
16-07-2018, 04:11 PM
16-07-2018, 06:48 PM
(14-07-2018, 12:11 PM)oldgrumpy Wrote: No. Messrs Cooper, Fisher, King, Tikam and their other monkeys don't understand the meaning of their words: ...will have a full response to you by no later than Friday 13 July.@oldgrumpy as we are comfortably past close of business on 16th July have the persons mentioned realised their error and replied to you with a full explanation, or are they following the Dr Who logic of time being relative and it is actually no later than 13th July?
The opinions and observations that I display on this forum are personal and do not necessarily concur with the proprietors of the forum. I represent no platform or other organisation in my postings and my remarks should not be taken as advice. I accept no responsibility or liability for the accuracy, content, completeness, legality, reliability of the information contained in my posts. Or for people acting or refraining to act upon them.
16-07-2018, 08:20 PM
Huddle's complaints email address is disabled and it appears they are no longer responding to emails sent to their main address. Perhaps they are in the process of upgrading their servers and their network infrastructure. Perhaps also their staff.
Fortunately proof of postage is all that's required to satisfy the ICO that a SAR has been served.
16-07-2018, 08:40 PM
Perhaps they have poached a customer communications manager from FS
17-07-2018, 08:54 AM
(16-07-2018, 06:48 PM)dualinvestor Wrote: @oldgrumpy as we are comfortably past close of business on 16th July have the persons mentioned realised their error and replied to you with a full explanation, or are they following the Dr Who logic of time being relative and it is actually no later than 13th July?It's called stopping the clock (when convenient) and is not just in the gift of magicians and pseudo-scientists. I first became aware of it in the 60s as a political expedient for European politicians who could therefore, hand on heart, say they kept to the timetable according to the law. [The occasion was the establishment of the CAP. It had to be done and dusted by midnight, December 31st, 1961, to meet legal criteria, but it wasn't. So they stopped the clock and pretended for 8 days that it was still one minute to midnight. Once agreement was reached, they could all sign with the "correct " date, and then reset the clock. Since then EEC/EU politicians have regularly broken their own rules when it suited them - Greece did not meet the criteria for EEC accession in 1981, let alone those for the Euro in 1999. Budget deficits of member states exceed the ceiling with only nominal penalties imposed, etc. Rules are rules only when convenient in EU-land.]
17-07-2018, 09:34 AM
(16-07-2018, 06:48 PM)dualinvestor Wrote: @oldgrumpy as we are comfortably past close of business on 16th July have the persons mentioned realised their error and replied to you with a full explanation, or are they following the Dr Who logic of time being relative and it is actually no later than 13th July?email reply sent on 17 July Stef, Re. We have instigated an immediate and thorough investigation into this matter and will have a full response to you by no later than Friday 13 July. Quite clearly Huddle has failed to do this. I will be taking this further through legal data protection channels, as I have the right to know exactly what data you have on me, ALL OF IT, and from where you got it. I never registered on Huddle Capital or even contacted you for information before you sent me your marketing email containing my name. You will be aware that this breach of privacy is being widely discussed on public forums and does no credit to your platform. Please pass this message on to your directors. OldG
18-07-2018, 01:39 PM
Well today I received my second marketing Email this time to my Ltd Co so Huddle have both my personal and company Email addresses ;-|
18-07-2018, 01:49 PM
All credit to Huddle and anyone else who can refinance COL loans and speed the final BDO recovery, but they shouldn't be naughty at the same time.
PLEASE NOTE : My opinions are of a personal nature. I am not a professional financial advisor. My observations and views should not be taken as advice. I accept no responsibility or liability for the accuracy or completeness of any of the information in my posts.
05-08-2018, 10:32 AM
I've lost track of the email list saga. Has Huddle fessed-up as to how it came by the details of Col users? (I never received the Huddle email.)
05-08-2018, 02:52 PM
(05-08-2018, 10:32 AM)timmy Wrote: I've lost track of the email list saga. Has Huddle fessed-up as to how it came by the details of Col users? (I never received the Huddle email.)Huddle has twice promised to investigate fully and respond to those who have complained by a self-imposed deadline and has twice failed to issue the promised response. They responded to me from a disabled email account and have apparently failed to recognise a Subject Access Request, despite me using the term several times and pointing out their legal responsibility to act on it within one calendar month. I am just waiting out this statutory period before I escalate my complaint to the ICO. |